Care Access Representative *REMOTE POSITION*

Website UNCH_Careers UNC Health

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Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This is a remote position.

Summary:

The Care Access Representative serves as the first point of
contact for the patient community, staff, and physicians. This role assists in
the patient registration process by scheduling outpatient appointments,
entering patient information, and transferring calls to appropriate personnel
and coordinating communication between business units.

 

 

Responsibilities:
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
7. Complete other administrative work as needed

 

 

Other Information
Other information:
Education Requirements:
● High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
● One (1) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:

 

Job Details
Legal Employer: NCHEALTH

Entity: UNC Physicians Network

Organization Unit: UNCPN Wakefield Family Prac

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

 

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

 

 

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

To apply for this job please visit jobs.unchealthcare.org.